Scope
This Policy explains how we handle personal data when you browse our non-ecommerce website, contact us, or book private appointments.
Data We Collect
Details you provide (name, email, phone, city/country, messages, preferences, appointment info), documents shared for KYC/AML at the appointment stage, transaction records created during service, and technical data (IP, device/browser, pages viewed, timestamps, cookies—see Cookie Notice).
How We Use It
To respond to enquiries, arrange and manage appointments, prepare quotations and agreements, deliver bespoke and restoration services, verify identity and meet legal obligations (KYC/AML, tax, export), improve and secure our site, maintain records, and—if you opt in—send updates or invitations. We do not sell personal data.
Legal Bases
Consent, contract (or steps to enter one), legitimate interests in operating a secure, effective business, and legal obligations. We aim to comply with applicable laws (e.g., India DPDP Act; UAE PDPL).
Sharing
Only as needed with contracted service providers (hosting, email/SMS, scheduling, secure storage, IT/security), professional advisers, logistics/insurance partners, banks/payment channels, gem labs/appraisers at your request, and authorities when required by law. Recipients are asked to process data securely and for limited purposes.
International Transfers
Data may move between India, the UAE, and other places where our vendors operate. We use appropriate safeguards (contractual protections, access controls, encryption in transit).
Retention
Enquiry data up to 24 months; client/transaction records 7–10 years or as law requires; then deletion or anonymization.
Security
We use reasonable technical and organizational measures; no method is entirely risk-free.
Your Rights
Subject to law, you may request access, correction, deletion, restriction, portability, or object to certain processing, and you can withdraw consent at any time. We may need to verify your identity. Contact through email.
Marketing
We send marketing only where permitted and, where required, with consent. Opt out anytime via the email link.
Cookies
We use cookies to run the site, remember preferences, and understand performance. Manage choices in your browser or our Cookie Notice controls; some features may not function without certain cookies.
Third-Party Links
We are not responsible for the privacy practices of sites we link to.
Children
Our services are intended for adults (18+). We do not knowingly collect children’s data.
Changes
We may update this Policy; the Effective Date shows the latest version. Continued use after changes means you accept the update.